East Gosford Physiotherapy and Sports Injuries Centre – Privacy and Website policy

1. Privacy Policy

Introduction

East Gosford Physiotherapy and Sports Injuries Centre is committed to protecting the privacy and confidentiality of personal and health information of our patients and website visitors.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Health Records and Information Privacy Act 2002 (NSW), and the Australian Privacy Principles.

Information We Collect

  • We may collect personal and health information including:
  • Name, date of birth and contact details
  • Address and email address
  • Emergency contact information
  • Medicare or private health insurance details
  • Medical history and injury details
  • Treatment records and clinical notes
  • Referrals from doctors or other health professionals
  • Payment and billing information
  • Appointment history

How We Collect Information

Information may be collected through:

  • Online appointment bookings
  • Patient registration forms
  • Phone, email or website enquiries
  • During consultations or treatment
  • Referrals from healthcare providers

Why We Collect Information

We collect and use personal information to:

  • Provide physiotherapy and rehabilitation services
  • Maintain clinical records
  • Communicate with other healthcare professionals involved in your care
  • Process payments and health insurance claims
  • Manage appointments and send reminders
  • Comply with legal and regulatory requirements

Disclosure of Information

We may disclose your information to:

  • Medical practitioners and allied health providers involved in your care
  • Medicare or private health insurers
  • Workers compensation insurers
  • Government authorities where required by law
  • Practice management or IT service providers

Data Security

We take reasonable steps to protect your personal information including:

  • Secure electronic health record systems
  • Restricted staff access to patient files
  • Password-protected computer systems
  • Secure storage of physical records

Access and Correction

You may request access to or correction of your personal information by contacting our clinic.

Complaints

If you have concerns regarding your privacy, please contact our clinic. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.

2. Website Terms and Conditions

Use of Website

By accessing this website, you agree to be bound by these terms and conditions.

  • The content on this website is provided for general information purposes only and should not replace professional medical advice.

Medical Disclaimer

  • Information on this website is not intended to diagnose or treat medical conditions.
  • You should seek advice from a qualified health professional before starting any treatment or exercise program.

Accuracy of Information

  • While we aim to ensure information on this website is accurate and up to date, we make no guarantees regarding completeness or reliability.

Intellectual Property

  • -All content on this website including text, logos, images and graphics is the property of East Gosford Physiotherapy and Sports Injuries Centre unless otherwise stated.
  • -Content may not be reproduced without written permission.

External Links

  • Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

Limitation of Liability

  • East Gosford Physiotherapy and Sports Injuries Centre is not liable for any loss, injury or damage resulting from reliance on information provided on this website.

3. Consent to Treatment Policy

Before receiving physiotherapy treatment at East Gosford Physiotherapy and Sports Injuries Centre, patients are required to provide informed consent.

 By attending an appointment, you acknowledge that:

  • The physiotherapist will assess your condition and discuss treatment options with you.
  • Physiotherapy treatment may involve manual therapy, exercise therapy, rehabilitation techniques, or other physiotherapy interventions.
  • You have the right to ask questions regarding your assessment or treatment.
  • You may withdraw consent or request to stop treatment at any time.
  • While physiotherapy treatment is generally safe, there may be minor risks or discomfort associated with treatment.
  • Our physiotherapists will take reasonable care to minimise risks and ensure appropriate treatment. 

4. Appointment and Cancellation Policy

Appointments

  • Appointments can be made by phone, online booking, or in person at the clinic.
  • Patients are encouraged to arrive 5–10 minutes early for their first appointment to complete registration forms if required.

Cancellations

  • If you are unable to attend your appointment, please notify the clinic at least 24 hours in advance.

Late Cancellations and Missed Appointments

  • Appointments cancelled with less than 24 hours notice or missed appointments may incur a cancellation fee.
  • This allows us to offer the appointment to other patients requiring treatment.

Late Arrivals

  • If you arrive late to your appointment, your treatment time may be shortened in order to avoid delaying other patients.

5. Contact Information

East Gosford Physiotherapy and Sports Injuries Centre
24 Brougham St East Gosford 2250

Gosford Oncology Physiotherapy and Massage
3 Hills St Gosford 2250

Phone: 0243237499
Email: mail@eastgosfordphysio.com.au